Privacy Policy • eSIM.shop

1) Data we collect

Account & purchase data: email, order ID, plan details, timestamps.
Device/usage data (limited): browser/device info, IP address (approx. location), pages viewed (analytics/security).
Support communications: messages you send, attachments you provide.
Payment data: handled by our payment processor; we do not store full card numbers.

2) How we use data

To deliver eSIMs and manage orders.
To provide support and troubleshoot issues.
To prevent fraud, enforce policies, and secure our services.
To improve the website and user experience (analytics).
To send transactional emails (delivery, confirmations, important updates).

3) Sharing

We may share data with service providers that help us operate: payment processors, email delivery providers, analytics, and customer support tools. We may also disclose information if required by law, to protect rights/safety, or to prevent fraud.

4) Cookies & analytics

We use essential cookies for site functionality and may use analytics cookies to understand usage and improve performance. You can control cookies via your browser settings. If you use a cookie consent banner, link its settings here.

5) Retention & security

We keep data as long as needed for orders, support, legal obligations, and fraud prevention.
We use reasonable safeguards, but no system is 100% secure.
Where applicable, data may be processed outside your country with appropriate safeguards.

6) Your rights

Depending on where you live, you may have rights to access, correct, delete, or export your data, and to object or restrict certain processing. To make a request, contact us at support@getesim.shop.

7) Contact

Email: support@getesim.shop
Legal entity: Get eSIM SHOP